Technical difficulties may make it difficult for British Columbians to monitor the ferry status on a busy holiday Monday.
Since this morning, the BC Ferries website, app, and phone system have been down, making it impossible for customers to obtain timetables, routes, and sailing information, according to the Daily Hive.
Updates on sailing conditions are being made available by BC Ferries through their Twitter account to keep passengers informed.
BC Ferries tweeted that its IT team is "actively addressing the issue and working on a resolution." The company added that it "will post updates" as information becomes available.
Deborah Marshall, the executive director of public relations for BC Ferries, said that the BC Ferries website would soon be back up and running. She did not provide the exact time.
Marshall said they were "rebooting the system" to address the technical problem and assured customers that services would be restored as soon as possible.
#BCFHeadsUp
An IT outage is impacting access to our website, app & call centre. We have identified the issue & we are working on restoring service as quickly as possible. We apologize to our customers who have been impacted, this morning. We will continue to provide updates here.— BC Ferries (@BCFerries) May 22, 2023
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A tweet at 7:30 a.m. informed passengers and potential travelers of the disruption. Two hours later, followers were told that the IT staff was actively fixing the problem, per CTV News Vancouver.
BC Ferries has increased its schedule by 95 sailings to handle the considerable increase in people and vehicles expected during the holiday weekend.
BC Ferries Working on Improving Services
Recently, the CEO of BC Ferries, Nicolas Jimenez, highlighted many company-wide initiatives to improve customers' sailing experience this summer after dealing with difficulties during the COVID-19 pandemic.
In response to frequent interruptions in recent years, Jimenez said in an interview that BC Ferries is committed to enhancing service. He said the company is committed to providing its customers "a better experience this summer," according to Global News.
Jimenez gave an overview of several measures, such as using joint agreements with other nations to bring in qualified, licensed officers and a total revamp of their employment procedure.
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