A Florida woman was horrified when clumps of her eyelashes fell out after she used Covergirl's "Bombshell Volume" mascara, ABC 15 reported Tuesday.
West Palm Beach resident Amy Schavolt originally bought the mascara, said to offer "ten times more noticeable lashes," to give her eyelashes an "extra oomph," she told the station.
But her dreams of bombshell eyelashes were shattered when they fell out as she tried taking the product off with makeup remover
"I was wiping downward with the cotton ball and noticed a chunk of my eyelashes fell into the palm of my hand," Schavolt, 21, told ABC 15. "I think it looks awful."
Shavolt is not the only one to report problems after applying the mascara, which instructs to apply one to two coats. Several women who purchased the product slammed Covergirl on the company's website.
"Dear God someone tell me how to get this mascara OFF!" one user wrote according to the Daily Mail. "WORST PURCHASE EVER! I'M PANICKING!"
"Epic Fail," wrote another customer.
ABC 15 showed pictures of Schavolt's eyelashes to Dr. Alan Bauman, of the Bauman Medical Group, who said her eyelashes looked "traumatized."
The doctor said it could take Schavolt two to four months to get her eyelashes back because of how slow they grow. Bauman explained that more cosmetic companies are marketing products that deliver fast, magazine-worthy results.
"There's a pushing of the envelope so to speak," Bauman told ABC 15.
Covergirl said in a statement to the station that besides Schavolt, they have not received any other complaints about the mascara.
"We have performed extensive testing on the product to ensure its safety and effectiveness and significant lash fall out is not typical," the statement read.
But the company did say that since the Bombshell Volume wears like a waterproof mascara, it is more difficult to remove. Women should therefore remove it with an oil-based makeup remover, according to the statement. The company has since sent Schavolt a coupon in the mail for one of its products.
In the meantime, Bauman advises other consumers to be selective of their makeup.
"Buyer beware," Bauman said.
