You must take immediate action if Virgin Media is your preferred provider of TV and internet service. In an effort to protect its millions of customers from fraudulent emails, the well-known telecom and television company has just released some crucial guidance.

It seems that cybercriminals are trying to profit off Virgin's popularity, and if you fall for these attempts, hackers might get their hands on your personal information, including bank account information and passwords, according to The Mirror.

(Photo : by PHILIPPE HUGUEN/AFP via Getty Images)
A picture taken on May 17, 2014 in Lens shows the logo of mobile phone operator Virgin Mobile.

In the upcoming weeks, you could get digital contact from Virgin. Be sure it's authentic before responding or clicking on any linked links.

What to Watch Out For

There are several indicators that everything is not quite as it seems, and it's not difficult to determine if you're a victim of a sophisticated hoax.

Spelling errors and poor grammar should also be avoided since fraudsters frequently operate outside of the UK, which implies they frequently use poor English grammar. Next, make sure the brand, logo, and typeface match those seen in Virgin's official email correspondence.

Pixelated logos or odd-looking typefaces are common features of rogue mail. Another thing to keep in mind is that Virgin would never request that you click on a link and provide personal information like passwords or user names.

Lastly, any emails that seem urgent ought to raise a red alert right away.

This is a common approach used by scammers to frighten individuals and make them act without thinking. Saying that your account is about to be terminated or that there is a problem with one of your payments, for instance. Avoid clicking the link. Visit virginmedia.com/myvirginmedia to check the status of your account instead.

The company runs many email addresses, such as @ntlworld.com, @blueyonder.co.uk, @virginmedia.com, and @virgin.net.

The Information Commissioner's Office has been notified of the email problem by the firm, however, they have made it clear that no user data or personal information was accessed or compromised in any manner and that the event was not a data breach.

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Not a First

It can be recalled in June, following persistent issues that prevented some users from accessing their inboxes or sending messages, Virgin Media apologized to customers using its email services.

Thirty-six hours after the initial reports of problems, some consumers still complained about problems on social media.

Although Virgin Media email is no longer offered to new users, many current users still use it for business purposes.

Virgin Media stated that its "teams have been able to fully restore most email services" in an email address to a select group of customers.

However, emails "received on or before 19 June will not be appearing in your inbox, sent items, or any other folders" for certain customers, according to the statement.

The email claimed to be "safe and secure" and promised to be restored. 

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