An Android tablet ordered off Amazon by a mother as a gift for her daughter was placed in a trash can outside the recipient's house by the UPS delivery man during a process called "driver release," according to Yahoo.com.
The mother, Tracey Sole, came home to find the delivery notice from UPS with "in black trash can" scribbled on the top section, but when she went to look, the tablet was not there and the trash can was empty, Yahoo reported.
"I was crying all night last night. I was like, I came home and I, I mean, I saved for months to get that for my daughter and then for them to just throw it in the trash," Sole said, adding that because the bin was empty the driver probably assumed the garbage had been picked up, Yahoo reported.
Sole then tried to reach UPS and after about 30 minutes on hold was told to calm down by the UPS representative assisting her on the phone, local news channel KTV1 Fox 2.
On her Facebook page, Sole wrote: "I called them that night and they put me on hold, then they hung up on me after sitting on hold for about 20 minutes. So, I called back and sat on hold for another 10 minutes, which just made things worse because I was already upset."
"I was trying to talk to the guy on the phone and he's like, 'You're going to have to calm down. I can't understand what you're saying.' And I'm like, 'Well you don't understand.' But it was, it was awful. It was probably the worst feeling," Sole told the Fox 2 channel.
After UPS investigated Sole's complaint, the driver confirmed he did leave the package inside the trash bin due to a practice the company calls driver release, where the delivery person is instructed to leave the package out of sight and protected from weather.
UPS said they will replace the Android tablet before Christmas and apologized for Sole's inconvenience, according to Yahoo.com
