Google and Hewlett-Packard(HP) have announced they are pulling out remaining HP Chromebookfrom stores after numerous complaints of buyers over charger overheating.
The HP Chromebook 11 sales are temporarily suspended and recall of remaining units in different retail outlets like Amazon, Best Buy Co., and Google Play have been implemented by the tech partnership.
According to sources of Bloomberg, there have been eight reports of overheating chargers and some cases in which the charger melted. Fortunately, there have been no fires or explosions acccounted.
Google Chrome said in a company blog, “Google and HP are pausing sales of the HP Chromebook 11 after receiving a small number of user reports that some chargers included with the device have been damaged due to overheating during use. We are working with the Consumer Product Safety Commission to identify the appropriate corrective action, and will provide additional information and instructions as soon as we can.
“In the meantime, customers who have purchased an HP Chromebook 11 should not use the original charger provided with the product. In the interim they may continue using their HP Chromebook 11 with any other Underwriters Laboratories listed micro-USB charger, for example one provided with a tablet or smartphone. We apologize for the inconvenience.”
Google and HP launched HP Chromebook 11 in October. They have partnered with retail outlets Amazon and Best Buy for sales.
According to CNET, Best Buy has completely removed HP Chromebook 11 from its online store, while, Amazon, though it no longer sells the item directly. However, the unit is still available when you buy it from third-party sellers.
This is not the first incident of laptop overheating; Dell Inc. and Apple, Inc. were obliged to pullout and recall their certain laptop units after batteries supplied by Sony Corp. overheated.
