Learning Management Systems have been making waves in the employee training arena for a while now. For an organization, its advantages are aplenty. From being very user-friendly and effective to being time-saving for management, educators, and students alike, the benefits of LMS do not cease to exist. Perfectly timed reminders for delivery dates or test dates make it easier to keep track of the schedule. The process of reporting which used to be a nightmare in the case of a manual system has become much more effective as well as efficient. Additionally, these learning management systems provide additional services as a part of their product. They are worth a mention in addition to other advantages as well.
Generally, the services in the case of software are thought of as support services, but, they are not the only services that can be provided by the LMS vendor. A few other types of services that are provided by the LMSs are-
1. Integration Services-
The integration services or onboarding services are the one-time installation services to get the software working. It might include
● Billing connection for smooth flowing revenue management.
● Customer Relationship Management connection for the best subscription information usage.
● Various connections to applications in the form of point of sale service or network service, or an internal database.
● Authentication process connection.
All the above-mentioned connections are made one time, at the time of installation of the LMS. These services can play an important part in pricing deals offered to the customers.
2. Maintenance Services-
Maintenance services are the ones generally offered in the case of licensed software. These services as part of the software price are the fees associated with the right to obtaining new releases, bug fixes, or any upgrades, etc. They generally do not include the new features or functionality from your software, but in some cases, the contract specifies otherwise.
3. Customer Success Services-
The customer success services are the ones that the cloud services are providing. They provide the customer success stories at different junctures, such as customer lifetime value, possibly providing continuous analysis to show the constant value of service to the customer, using their cloud service. Also, the integrity of the company can be showcased by demonstrating the sales targets being met by analyzing the customer data and take out the information that is required to prove the success of the service for the customers. All in all, this service shows the customers the importance of your service for their success. A proper data analysis is used to showcase this information.
4. Professional Services-
These services are generally one-time professional feature enhancement services, which are specific to a customer and their needs. The professional services can include the specificity to a brand or even product customization.
5. Support Services-
Not forgetting the support services, which help to provide much-needed access to information or help. The level of support is typically mentioned in the entered agreement between two entities. All the terms and conditions under which the support is to be provided are mentioned there. An amazing array of support services in the form of multi-platform support, scalable support structure, Continuous and accessible support according to the requirement, and right use of the collected statistics to be of use to your user are provided by the modern LMSs. The modern LMS Softwares provide amazing support services to its customers.
All the above-mentioned services and their permutation and combination can help in properly pricing the software that you want to introduce into the market. They can help properly price the different products and services according to their worth, as it has been done in the case of Thinkific.