(Photo : 6 Things You Should Know About Conversational AI for Healthcare)

The rapid growth of technology has led us to advancement in the healthcare industry. Interestingly, Artificial Intelligence (AI) has made a significant contribution to it. It has made human supervision highly convenient compared to traditional supervision tactics. 

Since the last few years, AI-driven chatbots have replaced humans that have done wonders for the healthcare industry. If we acknowledge the cumulative contribution of conversational AI, we will find a huge impact on human lives, the healthcare industry, pharmacy world and the constantly evolving patient journey.

However, most of you (being not related to the healthcare industry) are unaware of some essential things about AI chatbots and how they can take care of human beings.

They can Help in Symptom Checking and Information Dissemination:

There is tons of content available over the internet, and interestingly, you have an answer to almost every burning healthcare issue. However, a patient never searches for one. Instead, (s)he looks for the right guidance to follow and get relief. Conversation with an AI is similar to talking to a professional doctor. 

The AI Chatbot has the answers to almost all health issues. It helps in checking your symptoms and sharing the right remedy at the initial level. Initial remedies are highly beneficial to get short-term relief and enough time to reach the doctor physically.

They can Easily Handle the Cases of Medical Triaging: 

AI Chatbot is not built to handle basic healthcare issues. Instead, it's uncertain about finding the medical status of any patient at the initial stage. In numerous cases, the symptoms are severe, and the patient needs immediate medical assistance. Chatbot AI has the power to acknowledge such cases through initial checks and quickly escalate the emergency cases.

The same process is also effective during the COVID-19 outbreak. With the step-by-step diagnostic tool, AI can identify the symptoms and analyze the most expected health issues. Based on your current situation, your medical triaging and escalation of the emergency case are decided.

They can Book Appointment Instantly:

Technology has made it easy for mankind to do any task within a short period. The same is with booking an appointment. Many patients still face issues since they follow the traditional format of appointment booking. That's where AI Chatbot comes into play.

Chatbot helps the patients with a step-by-step appointment booking process that makes the process convenient and quick. 

They can Serve & Engage Multiple Patients Simultaneously:

Keeping the patients engaged and providing them with the most possible answers is tough for human telesales. Moreover, it's inconvenient to handle multiple patients at a single time. AI-driven chatbots wholly overcome this issue. They have the advanced technology to respond to multiple patients simultaneously.

 It is an excellent remedy to the long waiting time for every query. It further degrades the user experience. With AI chatbots, this issue is completely resolved. Additionally, it ensures a high engagement rate with the patients. It provides the proper consultation (at the initial level), set reminders wherever possible, and many more. 

Store Complete Information of Patients:

Every patient has a medical history, but it's unclear when they visit a hospital after a long time. This issue occurs even after frequent visits of any patient. AI chatbots are the answer to such checks. Chatbots can store complete information of every patient and recall them whenever needed.

It is a convenient way to retrieve a patient's information (based on medical history) and provide the right assistance afterward. Your historical data helps the chatbots in prioritizing your health issue and schedule the best assistance.

They can Work with 100% Accuracy:

Maintaining 100% accuracy isn't possible with human work. However, AI-driven chatbots are strictly made to maintain accuracy and keep accurate information for future reference. Data is further stored for future reference, which is an intelligent way to serve every patient smartly, still maintaining their medical card for the future. Accuracy in a patient's data is crucial in deciding the proper medication and treatment.

So, these are six essential things that you should know about AI chatbots w.r.t. healthcare. With the advancement of AI-driven chatbots, handling patience has become highly convenient. The use of chatbots (with AI) will further increase to multiple folds in the near future.